About Insurance Claims Advocacy
Why we advocate for you
Contact UsWe work with individuals making personal insurance claims because we believe that the process should be as compassionate, effective and simple as possible.
Because we’ve achieved excellent results with our clients, we know that successful personal insurance outcomes are achievable without lawyers and without extra hardship during a tough time.
We bring our broad life experiences and our professional expertise to each client interaction, giving you clarity in what can sometimes be a confusing journey.
Get in contact with us today so we can help you with your Insurance Claim.
Experience counts.
Let us help youInsurance expert. Claims paperwork pro. Father. Husband. Consumer rights advocate & Grandfather to four lovely grandkids.
Our Principal Advocate, Frank Avitabile provides his clients with a wealth of practical expertise honed through four decades in the industry. In difficult days, ICAA clients feel supported and looked after through Frank’s warm and considerate approach.
Over several decades working in the insurance industry, ICAA has built strong relationships with Claims teams across all of the major insurance companies. We speak their language – but we’re also unashamedly committed to holding them to account.
Our small team has a mission to support you through your difficult time by managing your claim and helping you get the outcome you’re entitled to.
With specialised experience and insurance expertise, we understand the claims process back to front, including the nuanced differences between the requirements of different insurers, and how to best work with them.
In many cases, we’re on a first name basis with the people in charge of your claim and can help facilitate a fast, successful outcome for you.
What we do
Advice and claims management for Life Insurance, Income Protection, Trauma and TPD claims.
Let us help you
Contact UsIf you’re looking to make a claim for Life Insurance, Income Protection, Trauma cover or TPD, we’re pleased you’ve found us. At ICAA, we have the expertise, relationships and experience to get you the successful outcome you’re entitled to.
What our clients are saying about us
Client Testimonials
After my first contact with my financial advisor, the prompt response I received and the guidance I got ensured that my claim was expedited quickly and concisely. I would be delighted to recommend ICAA to anybody looking for advice and guidance in the insurance field.
Due to a mental illness, I needed to take a period of time off work. The support my employer and I received from Frank to work through the complexity of Income Protection Insurance was amazing. Not only did Frank help me receive a better outcome with the insurance than I expected, but he also helped in my recovery by his sincere and caring approach. Great work Frank.
I never realised the amount of work in making a claim, ICAA can navigate the claims process for you so I recommend ICAA to anyone who needs help with their personal insurance claim. You’ll get a team of advocates on your side and know that they’re invested in your success.
What our insurers are saying about us
Insurer Testimonials
AMP Claims has enjoyed a long standing working relationship with ICAA. At all times ICAA has our mutual customers' best interests at heart and given their knowledge and experience with life and disability insurance, they understand what insurers require and why. This essentially leads to a fast, efficient and transparent assessment and ultimately a great customer experience.
Senior Claims Manager, AMP
We’ve seen customers completely at a loss with how to handle what’s involved in making their claim – understandably so. However, the ICAA team are incredibly patient and compassionate when working with a claimant and this helps all parties involved.
Business Development Manager, Suncorp Group
When it comes to personal insurance claims the thing that stands out the most about ICAA is the how far they are willing to go for their clients in managing the whole claim from start to finish with the upmost empathy and commitment to make the process stress-less one for their clients. I have known ICAA for the best of 20 plus years and in my dealings with them they always aspire to deliver the very best outcomes for their clients that has surpassed their clients’ expectations. The depth of knowledge and experience when they deal not only with ClearView but all insurers is demonstrated via the respect they enjoy as industry leaders in their field. It’s a real pleasure to deal with ICAA as their level of professionalism and attention to every detail is second to none. Keep up the outstanding work!
State Manager – Vic / Tas, ClearView